Della Group
Location
India | India
Job description
Job Summary: As a Guest Relations Executive, you will be the face of Della Adventure Park, responsible for creating a positive and welcoming environment for our guests. Your primary focus will be on enhancing customer satisfaction, managing guest inquiries and feedback, and providing assistance to ensure a seamless adventure park experience.
Responsibilities:
Welcome and Greet Guests:
Warmly welcome guests upon arrival and create a positive first impression.
Provide information about the adventure park's facilities, attractions, and safety guidelines.
Guest Assistance:
Assist guests with ticketing, entry procedures, and any general inquiries.
Resolve guest concerns and complaints promptly and professionally.
Queue Management:
Ensure efficient and organized queue management at various attractions.
Monitor and address any issues related to wait times and crowd control.
Information Desk:
Operate the information desk to provide details about park events, schedules, and additional services.
Assist guests with lost and found items, and coordinate with relevant departments.
Membership and Loyalty Programs:
Promote and explain the benefits of membership and loyalty programs to guests.
Facilitate the enrollment process and address member queries.
Guest Feedback:
Collect and document guest feedback to identify areas for improvement.
Collaborate with the management team to implement enhancements based on feedback.
Emergency Response:
Be knowledgeable about emergency procedures and assist in implementing them as necessary.
Collaborate with security and first aid teams to ensure guest safety.
Promotions and Sales:
Promote merchandise, photo packages, and other park offerings to enhance the guest experience.
Support sales initiatives and upsell relevant services.
Qualifications and Skills:
Minimum of 0-1 years of experience in customer service or guest relations.
Excellent communication and interpersonal skills.
Ability to handle challenging situations with patience and professionalism.
High school diploma or equivalent additional education or training is advantageous.
Job tags
Salary
