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Location

Pune | India

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Job description

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KEY EXPECTED ACHIEVEMENTS

• Field Surveys
• When not covered by dedicated departments such as 'Roulages Contrôlés', realization of Customer Prospection & Selection, implementation of Surveys as per Survey Contract or Enquiry terms, Survey Progress Reports.
• When covered by dedicated departments such as 'Roulages Contrôlés', organization of Customer prospection and selection to guarantee specifications and conditions of usage.
• 'Roulage Suivi CES'-type surveys have to be held as an opportunity to do 'farming' or 'hunting' business

• Capture Usage
• In accordance with the needs identified by CES 1553 and active Referential, realization of field usage studies (usage characterization) featuring Road conditions, Reasonably Predictable Abnormal Usages, local Regulations, field usage measurements (e.g. load & pressure surveys), etc.
• Preparation of Use Extensions.
• Give Advice
• Technical Training & Coaching of Sales Forces & Marketing Representatives
• Technical & Product support to selected external customers: Users, Dealers, OEMs
• Validation of Technical contents of documentation for external use
• Preparation of Technical instructions for internal use
• Event support or technical demonstrations during commercial product launch events, selected on added value
• On-the-job training / tutoring for newcomers C.E.S.
• Market surveillance
• Observation of environment and input on Products & Services (e.g. new products, new offers)
• Collection of weak signals / product alerts / risks analysis regarding Michelin & Competitor Products & Services; trace field information to feed territory Product Flash Report
• 'Copycat': identification and reporting, and when necessary implementation of actions
• Realization of Tire Performance studies (e.g. end of life tire examination or collection, comparative Surveys between Michelin & Competition) and input on Product Maintenance Plan
• Implementation of actions for market interventions (e.g. Exceptional Event)
• Claim Management
• Adequate qualification of Customer dissatisfaction cases, including training
• Compliance with active Product Claim Management Processes and Product Liability Referential
• Quality of Claim Management: Customer Centricity (e.g. response time line or other active KPIs) and Company Protection
• If he has the delegation, realization of Reports following minor litigation cases (validation by Product Liability Correspondent), and realization of preliminary surveys following major litigation cases and delivery of conclusions / final report

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Job tags

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Salary