Precision Infomatic (Madras) Private Limited
Location
Thane | India
Job description
Roles and Responsibility:
• Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems.
• Creating new user accounts, password resets, group policy, logon scripts and managing file shares within the Active Directory environment.
• Installation and configuration of Windows/Linux based operating systems & Patch management, software update and monitor the system status and unwanted software.
• Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & Lotus note. Taking Regular data & mail backup of MS outlook (PST files).
• Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.
• Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.
• Exposure in Active Directory user creation & deletion
• Managing windows server 2008R2,2012R2 and 2016 Active Directory services, configuring windows servers & Installing different roles on the server.
• Installation and Managing Windows patches for client systems and servers.
• Installation, Configuration and Monitoring of virus issues through Symantec, McAfee & Kaspersky Endpoint Protection antivirus.
• Installation and configuration of physical server - RAID Servers
• Responsible for monitoring, maintenance, and support of Windows Server 2007/2008/2010/12 R2/ environments & managing Physical servers.
• Basic Knowledge of VMware and Ms exchange.
• Installation and configuration of VPN clients such as Cisco, Juniper.
• Managing team of Desktop engineers and coordinating them close the Users tickets within SLA.
• Maintaining Asset Management life cycle through IMAC process & should be strong in Excel.
• Managing & Coordinating with direct, in direct and AMC vendors as per industry need for the materials and addressing vendor invoice / PO related queries.
• Configuring & Troubleshooting of all types of printers such as Network printers/Dot matrix/inkjet/LaserJet & multi-function printers, scanners at L2 Level
• Resolving tickets within the SLA which is raised from End User side. Providing support through floor support/Remote support & On call support.
• Log Incidents/call tickets into Ticketing tools, monitor incoming customer ticket as per queues for assignment, follow-up and resolution.
• Hand on experience in Incidents, Service requests and change request based on ITIL Process
Job tags
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