EXL IT service management
Location
Noida | India
Job description
Key Responsibility:
You will be responsible to manage operational delivery & stakeholder relationships for clients assigned in your portfolio. You can expect to work with external & internal client/s personnel to manage compliance, financial and operational risk projects.
You will provide specialized consulting advice basis work performed by the team and support informed decision making at executive levels.
Skills and attributes for success :
- Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines. Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion.
- Work with on-shore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines.
- Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls.
- Participate in operational responsibilities with team members basis project requirements. Evolve as the ' face ' of team to review working papers, draft observations & communicate them to key stakeholders.
- Drive a culture of Risk and Governance across business processes. Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. Champion customer service to ensure that compliance is integrated in business processes.
- Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services.
- Introduced to concepts of Big Data Analytics, Automation & Process Digitalization in various business processes. Ability to identify opportunities, drive POC (Proof of Concept), manage un-certainty & define success parameters.
- Exceptionally good understanding of EXL Consulting and its service lines and actively assess what the firm can deliver to service clients.
Experience & Professional Pre-Requisites
- 8-11+ years of professional experience in areas of risk & compliance (operational risk, SOX compliance, internal audit, business process reviews etc.). Specialized industry experience in BFSI, Transport, Utilities segments is preferred.
- Professional certification such as CA, CPA, CISA or CIA. Exceptionally good MS office skills including MS Visio & PDF Pro applications.
- Relationship building & networking capabilities. Ability to engage in a conversation, demonstrate a solution oriented. approach & work on new business concepts / ideas / delivery models.
- Experience in managing diverse teams - working across departments / time zones & geographies.
- Strong understanding of accounting, finance and auditing concepts and standards
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