Client Servicing Manager

Location

Mumbai | India

Job description

Experience- Min 6 years

Salary- 10 lacs per annum

Candidates with less than a month's notice period will be preferred

Candidates from an agency background will only be preferred

Website-

Job Description- Project Manager

Overview

The Account Manager serves as the key point of contact for day-to-day management as well as the development, implementation, and execution of marketing campaigns for current and new clients.

The position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns, coordinating client activities, and liaison with other team members of the agency in order to exceed client expectations.

Responsibilities

· ACCOUNT MANAGEMENT and OPERATIONS

· Handles day-to-day administration of accounts in coordination with the Project Manager (contact reports, cost estimates, records management) under the direct supervision of an Account Director/Sr. Account Director; Ensures timely execution of work

· Understands customers' requirements in functional as well as business aspects to qualify and close any sales opportunities

· Generate campaign/project proposals, pricing as well as critical path

· Maintains relationships with key individuals (project owners) at middle management levels of the client organization

· Develops a thorough understanding of brands

· Supports xx clients dependent on revenue size and project complexity

· Ensures seamless execution of client campaigns, prioritizes resources and keeps Account Director/Sr. Account Director and other groups well informed of progress and changes

· Participates in interactive strategy development with the Strategy Team

· Manages customer satisfaction evaluation process and achieves 90% satisfaction rating

· Adheres to company guidelines such as timely completion of time sheets, accurate revenue forecasts, and achieving average utilization of 90% or better.

· DOCUMENT OWNERSHIP

· Support creation of Job Orders and support generation of cost estimates

· Oversees the timely production of clear, concise written documentation for project deliverables

· Ensures timely documentation of contact reports

Qualifications :

• Able to build strong client relationships
• Able to build strategic partnerships
• Client Focus
• Excellent Communication Skills
• Decisive/Makes things happen
• Planning and Organizing Skills
• Ability to manage resources well
• Ability to drive results

Job tags

Salary