Provide local support for the Sprinklr Bangalore office and Global support for all Sprinklr users.
Tracking documenting of all support activities
Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.
Perform laptop setup and inductions for users, hardware troubleshooting and repair.
General office IT such as conference room, telephone and Printer setups etc.
Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
Communicate and document troubleshooting techniques and best practices.
Perform endpoint management deployment and anti-virus security.
Work with IT Management to constantly monitor and improve delivery of IT systems and support.
Proactively understand, analyse and research new technical problems when needed.
Required Skills:
Self-motivation and the ability to work with minimum supervision
Excellent written and verbal communication skills and meticulous attention to detail.
Experience working with high-level executives
Good understanding of Microsoft 365
Experience with Jamf Pro and enterprise Mac management concepts
Comfortable with wireless infrastructures technologies (Cisco Meraki desirable)
Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products
Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.
Work both independently and as part of a team with professionals at all levels
Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment.
Ability to prioritise tasks and work on multiple assignments.
Essential technologies:
Email security / monitoring
Exposure to ticketing systems
Cloud Storage such as Google Drive and OneDrive
Conferencing / collaboration technologies such as Teams, SharePoint and Zoom
