Angel and Genie
Location
Bangalore | India
Job description
Location : Blore Experience : 2+years CTC: 7LPA-9LPA
Job Responsibilities Monitor the critical applications and proactively notify whenever there is any deviation , to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc. Open and track tickets through resolution and give summary reports to customers. Diagnose software, hardware, networking and systems failures. Execute resolutions to problems and follow standard practices. Determine, record and work with team to revise current procedures to enhance customer satisfaction. Develop troubleshooting tips and tools to use in diagnosis. Develop best practices and guidelines for technical support. Efficient handling of on-ground incidents. Review Meeting with Internal & External stakeholders (weekly / Monthly). Following defined escalation path when needed. Re-routing misdirected incidents that have not been handled in a timely manner. Service Improvement Plans for Technology. Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services. Communicating across organizational boundaries - from engineers through to senior managers. Adhering to defined internal & external SLAs Night Shift Skills Ability to think logically Problem solving skills Basic knowledge of ITIL framework Basic knowledge on Agile methodology Networking Knowledge Basic knowledge on API and IOT Basic Knowledge on Atlassian Suite Communication and Stakeholder Management Hands-on experience in Kibana, Firebase, APM, Grafana Knowledge of OS LinuxJob tags
Salary
