Business Analyst - Workday Success Plans
Location
Pune | India
Job description
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here.
About The Team Workday Success Plans (WSP) is a subscription-based offering that includes education, tools, and Workday expertise to help customers reach their business goals faster by focusing on continuous adoption and driving business value from their Workday applications. The WSP Operations team focuses on delivering an excellent customer experience in addition to supporting our delivery & customer success teams.
About The Role As a Business Analyst, you will partner closely with our internal WSP Delivery teams and CX Field Systems teams to maintain and enhance our systems and tools powered by Salesforce. You'll have the opportunity to use your organization skills and attention to detail to greatly improve customer experience internally & externally! More specifically, you can expect to:
- Test fixes and enhancements during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off
- Develop, modify, and implement test plans for new functionality
- Triage reported system issues and work with the Delivery team to find solutions and facilitate resolution of issues
- Leverage business knowledge and expertise to find opportunities for process or system improvements
- Analyze data and build compelling reports in varied formats on a scheduled and ad-hoc basis
- Collect and compile relevant program data to manage project schedules and meet program requirements
About You Basic Qualifications - 3+ years Business Analyst experience
- 3+ years of experience with Google Sheets (or Excel) & Salesforce
Other Qualifications - BS / BA degree in relevant field or equivalent work experience
- Excellent verbal and written communication skills
- Strong technology skills; able to learn and adopt new technology
- Ability to be flexible, multi-task and get things done in a fast-paced and constantly evolving environment
- Proficient in Smartsheet and Google Slides
Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!
Job tags
Salary
