WMS Gaming
Location
Bangalore | India
Job description
Required Experience: 2 - 4 years
Skill Set: L1 Support, SLAs, Ticketing Tools (preferably Service Now / Jira), knowledge on ITIL Process, Unix and SQL is good to have
Preferred Skills and Experience:
Experience from previous customer support / Technical support role is necessary.
Technical knowledge is required for this position.
Knowledge, Skills, & Abilities:
Excellent communication skills.
Experience in Linux/Unix.
Experience working with Microsoft Office products.
Understanding of databases and ability to create and use basic SQL to query the database.
Decent knowledge & experience in programming and scripting is preferred.
Ability to understand and use various in-house and commercial tools.
Ability to work in close relationship with other departments within the team.
Working in shifts required.
Job tags
Salary
