Senior Product Support Specialist

Location

Mumbai | India

Job description

Job Description: "Must have" skills and qualifications:

• Working experience in Production Support / Application Support

• Must have a working knowledge of web calls, JSON and

• Expertise with SQL query.

• Should have work on tools such as New Relic, Jira, Gitlab

• Identify changes, create procedures, write documentation, develop monitoring, write root cause analyses, or build reporting to alert management to recurring problems and patterns.

• Update records and tracking databases to assist in evaluating trends.

• Good troubleshooting & analytical skills

• Hands-on experience in handling Scripting tools like Visual Studio Code, Postman, etc.

• Good verbal and written communication skills.

"Nice to have" skills and qualifications:

1. Ability to comprehend technology, especially a RESTful JSON services environment.

2. Good knowledge of cloud-based services, preferably AWS.

3. Good knowledge of Linux Commands.

4. General technical skills, including things like:

a. Ability to read error messages, stack traces.

b. Ability to query APIs.

5. Prior experience in technical help desk or technical customer service.

Job tags

Salary