Technical Support Engineer - IoT / AI / ML
Location
Bangalore | India
Job description
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Responsibilities (Text Only) Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
Qualifications (Text Only) Required
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Thorough troubleshooting, debugging, and problem-solving skills
• Strong C, C++ coding skills, along with Python, C# and Java
• Azure, AWS cloud development experience
• Excellent communication skills with both written and spoken English
• Ability to work well in a highly collaborative team
• Ability to work well in ambiguous situations
Experience in one or more of these areas desirable
• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
Language Qualification
English Language: fluent in reading, writing and speaking.
Required Qualifications
• Thorough troubleshooting, debugging, and problem-solving skills
• Strong C/C++ coding skills, along with Python, C# and Java
• Azure/AWS cloud development experience
• Python coding knowledge - Mandatory
Basic idea about ML - training, scoring, inferencing - concepts
• Capturing Fiddler traces, Network tracing, analyzing the traces
Set up the IoT solution infrastructure
• Provision and manage devices
• Monitor, troubleshoot, and optimize IoT solutions
• IoT SDKs - Any of the languages VC#, Python, NodeJS, Java - One language is mandatory
• Cognitive Services: Any of these services - Speech, Computer Vision, Form Recognizer, LUIS, QnA Maker Etc.
Preferred Qualification:
Experience in one or more of these areas desirable
• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
• Ability to use the AML SDK
• Knowledge of R-Studio
• Basic idea about AKS, ACI
• Implement IoT Edge
Process and manage data
Implement security
The ideal candidate will have a BE or MTech Degree in computer science, or the equivalent in work experience.
Two or more years of experience in software development using C, C# and/or Java (script) is preferred.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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