Location
Chennai | India
Job description
Job Description (Posting).
SolarWinds Orion Administrator will support the implementation of SolarWinds Orion across the enterprise
Managing and supporting the SolarWinds Orion environment, including Orion servers and pollers
Recommend the approach to onboarding new SolarWinds Orion services
Collaborate with other teams to ensure the effective implementation and utilization of SolarWinds Orion
Lead incident triage related to SolarWinds Orion platform incidents
Ensuring the administration, maintenance, and patching of the application
Facilitates the creation and auditing of monitoring and alerting according to best practice
Creation and documentation of best practice standards and procedures
Monitors system to ensure compliance with licensing and effective use of resources
Perform incident review with focus on monitoring and/or alerting improvements
Create meaningful reports and dashboards in SolarWinds Orion
Monitor and ensure the performance of the application
Facilitate integration with other platforms
Researches and recommends tools and procedures for increased infrastructure performance
Previous SolarWinds Orion experience designing dashboards and configuring alerts, required
Administrative experience with Linux and Windows Operating systems
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification
B-Tech
Skill (Primary)
Tools and Standards (APPS)-Configuration Mgmt-SolarWinds Server Configuration Monitor
Job tags
Salary
