Location
Noida | India
Job description
Support Activities
- Provide functional support on client queries/issues during filing periods
- Coordination with support/dev engineers on issues resolution
- Updating tickets on client queries/issues on ticketing platform for billing purposes and tracking escalations
- Communication with clients on emails/webex/phone
- Managed Services – End to end filing generation & client management
Non Support Activities - Assistance with New Client Onboarding and Implementations
- Coordination with Internal/Cross Product Development Team for new features/changes
- Sanity testing & Replication of Clients Data
- Running/Executing/Updating Test case Scenarios
- Regular Coordination with Product QA
Collating latest regulatory updates on Hedge Fund industry for monthly newsletter
Availability to work in night shift for two weeks during Support Period (Support Period: Last two weeks of every month except Mar, June, Sept, Dec)
Job tags
Salary
