International Customer Service
VIBRANT STAFFING SOLUTIONS PVT LTD
Location
Mumbai | India
Job description
- 1 to 3 years of experience in customer service, preferably in an international setting
- Excellent spoken and written English communication skills
- Proven ability to handle customer queries and complaints
- Strong problem-solving and decision-making skills
- Ability to work well in a fast-paced and team-oriented environment
- Proficiency in using customer service software and CRM systems
- Knowledge of international sales and calling processes
- Experience in both domestic and international customer support
- Strong attention to detail and organizational skills
Roles and Responsibilities
- Provide excellent customer service to our international clients
- Address customer queries and concerns through email, phone, and chat
- Assist customers in navigating our products and services
- Resolve customer complaints in a professional and timely manner
- Collaborate with cross-functional teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up to date with product knowledge and industry trends
- Identify and implement process improvements to enhance customer service
Job tags
Salary
Rs 25000 - Rs 35000 per month
