Client Servicing Manager (must be from an ad agency)
Location
Noida | India
Job description
As a Client Servicing Manager in our dynamic advertising agency, you will play a pivotal role in managing and nurturing our key client relationships. You will be responsible for ensuring client satisfaction, driving revenue growth, and collaborating with cross-functional teams to deliver exceptional advertising solutions. This position demands a seasoned professional with a deep understanding of the advertising industry, exceptional communication skills, and a proven track record of successfully managing key client accounts.
Key Responsibilities:
Client Relationship Management:
- Cultivate and maintain strong relationships with key clients, understanding their business objectives and marketing goals.
- Act as the main point of contact for key clients, ensuring seamless communication and a high level of client satisfaction.
Strategic Account Planning:
- Develop and implement strategic account plans to achieve revenue targets and maximize client value.
- Collaborate with clients to understand their marketing needs and align agency services accordingly.
Cross-Functional Collaboration:
- Work closely with internal teams, including creative, media, and analytics, to develop and deliver comprehensive advertising solutions.
- Facilitate communication and coordination among different departments to ensure client needs are met efficiently.
Campaign Management:
- Oversee the end-to-end execution of advertising campaigns, ensuring they align with client objectives and meet quality standards.
- Monitor campaign performance and provide strategic insights and recommendations for optimization.
Budget Management:
- Manage client budgets effectively, ensuring optimal utilization of resources and delivering value for the client's investment.
- Provide financial forecasts and reports to both clients and internal stakeholders.
Contract Negotiation:
- Lead contract negotiations, ensuring terms are favorable for both the client and the agency.
- Work closely with legal teams to finalize and execute contracts.
Market Analysis and Trends:
- Stay abreast of industry trends, market conditions, and competitor activities to provide valuable insights to clients.
- Proactively recommend innovative advertising solutions based on industry best practices.
Client Retention and Growth:
- Identify opportunities for account expansion and upselling of additional agency services.
- Implement retention strategies to ensure long-term partnerships with key clients.
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field; advanced degree is a plus.
- Proven experience (2-8 years) in key account management within the advertising industry.
- Strong understanding of advertising and marketing principles.
- Exceptional communication, negotiation, and presentation skills.
- Analytical mindset with the ability to interpret data and make strategic recommendations.
- Results-driven with a track record of meeting and exceeding revenue targets.
- Ability to thrive in a fast-paced, dynamic work environment.
Location: Sector 63, Noida
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Magnon Group:
Magnon is among India's largest advertising, digital, and marketing-performance agency groups. A part of the Fortune 200 global media corporation - Omnicom Group (NYSE: OMC), Magnon employs over 400 professionals across its offices in Delhi, Mumbai, and Bangalore.
With three award-winning agencies, namely magnon designory, magnon eg+, and magnon sancus, the Group offers three-sixty-degree marketing solutions including advertising, digital, social, creative production, media, localization, linguistics, and marketing solutions' outsourcing labs, for top global and Indian clients.
Magnon works with some of the biggest brands in the world, across five continents, including several Global 500 companies.
Magnon Group is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other basis as protected by applicable law.
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