General Motors
Location
Work from home | India
Job description
Identify, define and improve Battery Electric Vehicle (BEV) customer on line User Interface (UI) such as buttons, open text boxes, error messages, and hyperlinks, and User Experience (UX) such as navigation and accessibility to bring world-class experience to market for customers.
Identify, define, and improve GM back end Global Profile Management System (GPMS) and Global Profile Identity Management System (GPIMS) customer focused features including Sign In, Create Account, Profile Management, Security, and Data and Privacy, for GM myBrand sites, using Figma wireframe tool. Create and write GPMS and GPIMS technical features including Business to Customer/Customer to Business data flows and technology adoption, using MS Azure DevOps tool.
Perform, collaborate with Reporting Teams, and define customer and system key performance indicators (KPIs) and objectives and key results (OKRs), using PowerBI and Tableau, to measure data including customer failed experiences and identify UI and UX areas for improvement.
Duties may be performed remotely.
Master’s degree in Information Technology, Information Technology Management, Information Systems, Management Information Systems, or related field.
One (1) year of experience as IT or Technical Operations Analyst, Operational Analyst, Assistant Manager, or related role.
Experience performing and defining customer and system key performance indicators (KPIs) and objectives and key results (OKRs), using PowerBI and Tableau, to measure data or to measure the flow of data.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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