Firstsource
Location
Bangalore | India
Job description
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website
Job location : Any Location Position : Director- Solution Architect Division : BPM Experience : 10+ years supporting E&U clients and / or Business Services/CX industry background. We are looking for a talented Solution Architect with expertise in the UK/European Retail, Travel & Hospitality industry sectors to join our dynamic team. You will be responsible for the definition, design, implementation, and maintenance of innovative solutions including the futureproofing of business architecture utilising both FSL proprietary digital capabilities and partner solutions, tailored to support our client’s unique challenges and business objectives. Your innovative ideas and approaches will enhance our client’s strategic position in this marketplace. To achieve this, you will collaborate with multiple client and business stakeholders and internal teams and industry partner networks as needed. The Solution Architect will be a subject matter expert in this fast-paced environment, supporting new business capture, and expanding existing business by developing cutting-edge, innovative solutions. The individual will be teamed with the Director Solutions, Business Development, Support functions, Innovation and Transformation teams as well as Operations subject matter experts to help uncover and develop industry leading, best practice solutions to meet our client’s needs. Responsibilities: • Recognized as a subject matter expert within the UK E&U industry sector. • Stay current and informed about the latest and emerging technologies and solutions in the Digital CX/Transformation space, alongside the trends and regulations within the retail, travel and hospitality industries, incorporating relevant industry insights into solution designs. • Collaborate with key stakeholders to understand business objectives, translating these into fit-for-purpose technical solutions through the review of client provided information and outside sources to understand potential issues and pain points currently experienced and develop approaches to solve these challenges. • Propose new and innovative solutions to the most complex challenges. • Define and drive the solution direction for prospective business opportunities, developing win themes/strategies working closely with sales leaders, and providing leadership, guidance and oversight for proposals, client meetings and strategic pursuits. • Review RFX documents to understand scope of work and client needs, develop an overarching solution to be proposed as part of tender responses. • Communicate and develop solutions with clients, management, and teaming partners, including the support of proactive proposals, client workshops, presentations, site visits, white papers, meetings, and further discussions. • Perform effort estimation using information provided as part of tender documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches. • Develop lifecycle cost comparison models to support decisions in liaison with FSL commercial professionals. • Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings. Desired candidate profile • Proven experience as a solution architect within the UK Energy & Utilities industry sector: 10+ years supporting E&U clients and / or Business Services/CX industry background. • Deep understanding of industry sector-specific challenges and opportunities, particularly in relation to the UK market. • Excellent English written and speaking skills. • Expert in MS Office. • RFX/Project Management practitioner experience. • High business acumen. • Ability to work within highly demanding environments, delivering high quality solutions within challenging timeframes. • Experience and comfort in developing business solutions/cost value calculations. • Presentation, tactical and strategic decision-making skills. • Research capabilities and ability to tie research to solution strategies. • Team management and design thinking experience. Desired Skills • Expert knowledge of energy & utilities market dynamics within the UK, regulatory frameworks, industry frameworks (e.g. Ofgem, Ofwat etc). • Proven industry sector practitioner experience • Practical experience in project management (preferably practitioner certified) • Lean Six Sigma experience – ideally green belt or above • Process Management (CRM) experience. Education • Graduate degree mandatory Contact details Rashmi Email- [email protected]Job tags
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