Location
Bangalore | India
Job description
- Responsible for product deployment and support before / after launch for key contract delivery
- Trouble shooting product issues and support our customers
- Reproducing issues in lab, cause analysis and following-up with RD
- Support pre-sales engagement on service (effort estimation, delivery model , project plan etc.)
- Performing studies and understand SES product and relevant solution call flow details, release over release
- Working and delivering customer solution design (HLD, LLD, TOL etc) in contract fulfillment phase
- Backend support SI team for solution call flow and deep level trouble shooting
- A bridge for key stakeholders (PNS, RND, Product Line, MA/CU)
- Lead and/or contribute to PNS asset tools, WoW and all possible improvement
- Leading in providing feedback to RND on product improvement and product quality assurance
- Continuously improving on delivery efficiency using automation
- 24 x 7 hotline and live site emergency handling (optional)
- Ensure software code quality, testability, maintainability, and function usability.
- Continuously invest and expand technical competence
To be successful in the role, you must have
- Experience on customer solution design and/or requirement analysis
- Experience on project planning and execution as major contributor, preferably as a technical leader
- Network trouble-shooting experience with TCP/IP/ and familiarity with OpenSSL/
- Hands-on experience on Linux, familiar with SUSE or RHEL etc.
- Knowledge on Virtualization and Cloud, have hands-on experience on KVM, VMware, Kubernetes, etc.
- Good Scripting experience using Python, Perl, Shell, etc.
- Hands-on experience in DB including PostgreSQL, Oracle, MySQL etc. Advanced configuration/Tuning experience is optional.
- Familiarity with Entitlement and Configuration solution for GSMA TS.43, RCC.14, etc. standards, and the Apple iOS devices.
- Basic understanding of JAVA or C++, NodeJS
- Knowledge of Telecom Network including Core, Radio Access (optional)
- Understanding of LDAP/Diameter /SNMP (optional)
- Have customer solution design experience like HLD, LLD, TOL etc. (Optional)
- Strong initiative and product ownership
- Creative problem-solving and excellent troubleshooting / debugging skills
- High level of customer focus and being accountable
- Excellent team spirit
- Ability to articulate and lead technical discussions
Key Qualifications: Minimum years of relevant experience: 5 - 10 years of overall experience with a minimum of 3+ years on telecom SW product support on a virtualized Device Entitlement or Enterprise or telecom carrier grade product
Education: Bachelors or Masters in Engg. / Tech. (CS/EC/EE/EIE, etc.)
Primary country and city: India (IN) || India : Karnataka : Bangalore
Job details: Product Development Leader
Job tags
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