Manager - Credit and Collections
Location
Secunderabad | India
Job description
Company Overview
Why Gainsight We are ranked #1 on Glassdoor's 2023 Best Place to Work List. Here's why. At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Job Overview As a Manager, Credit and Collections, you will be responsible for leading credit and collections for Gainsight. This role reports to the Director, Global Accounting Shared Services and will have one direct report.
This role will be on our accounting team which cares a great deal about each other and meeting the needs of Gainsight. We partner together, while holding each other accountable, do our part to keep the team on track toward our overarching objectives. In this role we are looking for someone who completes tasks when they say they will and on time, superb analytical skills, experience with the collection cycle and attention to detail to ensure quality customer experience. This role will lead a team member in India and partner across time zones. It will require agility in working norms, a strong desire to lean in and proactive communication.
About The Role - Job location: Hyderabad
- Experience : 6+ years
Qualifications What We Are Looking For - Bachelor's or higher degree in Accounting/Finance is required, CPA is a plus.
- Minimum of 6+ years in credit and collection, billing and receivable procedures.
- Proven ability and understanding of effective collection techniques and credit analysis.
- Ability to provide leadership and guidance to motivate and develop staff.
- Knowledge or background with SasS business model preferred.
- Excellent analytical skills along with the ability to create and present detailed reports.
- Excellent written and verbal communication skills and ability to work closely with other departments and with staff at all levels of the organization.
- Excellent organization and time management skills with the ability to meet critical deadlines.
- Advanced Excel skills.
- Knowledge and experience of ERP systems. Experience in Intacct or NetSuite is highly desired.
- Team management and negotiation skills.
Responsibilities What You'll Do Here - Responsible for managing collections, resolutions of disputes, improvement of days sales outstanding (DSO) and delinquency.
- Prepare and present weekly collection reports for senior management which address risk concentration, aging issues, etc.
- Perform credit evaluation on new customers and monitor existing customers adherence to payment terms and/or changes in financial stability and re-evaluate credit terms accordingly.
- Negotiate with clients in non-payment cases.
- Lead accounts receivable month-end reporting including reconciliations.
- Provide opportunities for process improvement, identify and set-up process/system controls to sustain implement changes and solutions.
- Draft policies and provide best practices for the team.
- Assist with implementation of NetSuite.
- Assist with annual audits.
- Stay updated on industry and legislative changes.
- Perform other assigned tasks.
Values & Benefits
Why You'll Love It Here Your job shouldn't stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we're passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
- Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
- Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
- Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our Gainsters learn, grow and thrive.
- Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
- Our Wellness Priorities: Monthly Recharge Days that re-energize us.
- Our Parody Videos: No explanation needed. Just watch them here!
By joining the Gainsight team, you'll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
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