Product Onboarding Specialist
Location
Chennai | India
Job description
Product Onboarding Specialist
As Paperflite's Customer Onboarding Specialist, you're the architect behind the scenes, crafting stellar experiences for our new customers. Dive into proactive engagement, gather crucial info, set up accounts, and deliver A-grade training. Your mission: make onboarding a breeze.
Introducing Paperflite:
Paperflite is a fast-growing SaaS company headquartered in the US with operations in Chennai, providing a next-generation content management platform for sales and marketing teams. Our platform empowers sales and marketing professionals to share, and track sales content with prospects and customers, enabling them to close deals faster and more efficiently. Our clientele includes leading companies from various industries, including technology, healthcare, and financial services. Canva, Oracle, Carlsberg, and Puma are some of the prominent names. It was rated as the Most Recommended Software in 2022 by Software Advice and among the top 50 software companies in India by G2 in 2023. We were also recognized as one of America's best startup employers by Forbes in 2023.
Time to get down to business: Here's what you'll be doing:
- Gather essential customer details and any additional requirements necessary to establish their account.
- Work seamlessly with the product and tech teams, creating a synergy of collaboration. Your goal Ensuring the onboarding experience is not just smooth but an outstanding collaborative effort.
- Step into the role of an educator, guiding customers through demos and walkthroughs. Your goal is to transform them into confident Paperflite pros, ready to navigate the digital landscape effortlessly.
- Navigate the twists and turns of the onboarding rollercoaster. Keep customers informed, and ensure that their journey is not only exciting but also enjoyable.
- Resolve customer issues and escalate any technical problems to the appropriate team for resolution. In other words: In moments of turbulence, be the first responder. Fix glitches, resolve issues, and if things get too tricky, be the expert who knows when to call in reinforcements.
- Continuously identify and implement process improvements to enhance the customer onboarding experience.
- Craft connections that stand the test of time. Your role extends beyond onboarding to ensure the long-term success and satisfaction of customers with the product or service.
Must-Have Gear: What you'll need to join the team:
- 1-5 years of hands-on expertise in creating exceptional customer experiences.
- Communication Champ, fluent in both the written and spoken word.
- Thriving in the fast lane, juggling tasks, and setting priorities like a seasoned professional
- Known for swooping in, solving customer hiccups, and calling in the tech teams when needed
- Tech Navigator: Smoothly cruising through the digital world, mastering customer relationship tools without breaking a sweat.
- Strong problem-solving skills and attention to detail.
The Paperflite Difference:
- Work and learn from a talented team that is building an industry-first solution.
- No rigid hierarchy, with a friendly environment that fosters creativity and innovation.
- A fully stocked delicious pantry with snacks, drinks, and treats for you to enjoy.
- Opportunity to showcase your Foosball or Table-tennis skills in a friendly competition with colleagues.
- Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your choice.
- A fully covered medical insurance plan that will never make you grow sick of hospital bills.
- If you're a furball fanatic, then you're in luck: we've got two dogs and a cat who will shower you with love and lick you to infinite glory.
- We are an equal-opportunity employer and value diversity at our company.
If you thrive in a collaborative and fast-paced environment and are passionate about creating impactful content that drives results, we would love to hear from you. Join Paperflite and help us revolutionize the way sales and marketing teams engage with their customers!
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