MetLife
Location
Noida | India
Job description
As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining comprehensive records of applications, owners, versions, and application status. Your duties include creating workflows to route requests for application installation to appropriate approvers, tracking and checking software license consumptions against entitlements, and conducting integration testing for all packaged software.
Additionally, you will assist in the preparation of daily reports for customers or management, escalate incidents and requests as needed for timely resolution and customer satisfaction, and actively contribute to the development and maintenance of documentation. Participation in department and business-level projects and meetings is expected to ensure the prompt execution of technology initiatives and strategies. The role demands the ability to multi-task in a fast-paced environment, with flexibility to perform other duties within the area of expertise as requested and assigned.
Job Responsibilities:
Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment
Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform.
Initiates, plans, coordinates, designs, develops, and tests software distribution packages.
Work with end customer to perform the UAT testing of the package before distribution of the package in production environment.
End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments
Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers
Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment
Generate and maintain operational and other procedural documentation as needed
Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible
Experience with producing complex software packages and software deployments
Minimum of two years experience in Config Management, SCCM, Intune or similar product for application packaging and distribution
Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred
In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity
Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca
Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred
Working knowledge in Microsoft Intune software administration, software packaging and deployment
Comprehensive knowledge and experience with Windows installer technologies such as MSI, MSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging:
MSI patches and transforms
MSIX packaging and App Attache
MSI merge modules, macros, and custom actions
Security modifications within MSI packages
Installation impersonation (system, user etc.)
Experience with DLL conflicts,
Windows registry modifications
Environment variables
TCP/IP networks, Network Protocols
Education :
Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience :
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