Software Engineer I - Tester
Location
Uttar Pradesh | India
Job description
HIRING FOR ADOBE
Responsibilities:
1. **Support for Testing Tools**:
- Provide timely and effective support for a range of testing tools, including ALM, JIRA, Confluence, NeoLoad, WorkSoft BPP, WorkSoft Execution Manager, WorkSoft Certify, ConformIQ, and Archive Manager.
2. **Issue Resolution**:
- Resolve requests and incidents related to the supported tools promptly and professionally, ensuring user needs are met satisfactorily.
3. **Patch Upgrades**:
- Perform patch upgrades for all relevant Continuous Integration (CI) tools, ensuring they are up-to-date and functioning optimally.
4. **Knowledge Base Maintenance**:
- Maintain the ServiceNow Knowledge Base, updating and refining articles to provide users with accurate and helpful information.
- Update and maintain quick reference guides and procedure documents in DocIT and PDHQ to ensure users have access to the latest information.
- Update and maintain the Confluence Knowledge Base, ensuring it remains current and accurate.
5. **Technical Guidance and Training**:
- Provide technical guidance, training, and demonstrations to users to help them maximize the effectiveness of the supported tools.
6. **License Usage Tracking**:
- Track and monitor license usage for the tools, ensuring they are being utilized effectively and efficiently.
Requirements: 1. **Education and Certification**:
- Bachelor's degree in computer science, information technology, or a related field.
- Relevant certifications in testing tools such as ALM, JIRA, Confluence, NeoLoad, WorkSoft BPP, WorkSoft Execution Manager, WorkSoft Certify, ConformIQ, and Archive Manager.
2. **Experience**:
- 2-3 years of experience providing technical support for testing tools, including incident resolution, patch upgrades, and knowledge base maintenance.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with users and stakeholders at all levels.
3. **Technical Knowledge**:
- Understanding of software development methodologies, testing frameworks, and quality assurance processes.
- Familiarity with IT service management tools such as ServiceNow.
4. **Training and License Management**:
- Experience in providing technical guidance, training, and demonstrations to users.
- Knowledge of license management and usage tracking tools.
Job tags
Salary
