Technical Support Engineer
Location
Chennai | India
Job description
Opening for Technical support Engineer.
Looking for candidate with CCNA / CCNP certification. Candidates with technical certification is mandatory in CCNA / CCNP/ CISCO.
Excellent communication is mandatory.
Graduation is mandatory.
Looking for immediate joiners.
Work Location - Chennai ( Ambattur, Ambit IT park)
Work from Office.
Essential Functions:
- Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
- Adhere to established SLAs, and productivity/performance goals.
- Provide world class Customer Support by delivering service in accordance with clients.
- Perform database searches.
- Gain an understanding of the product line and the role of CSS Corp in supporting clients.
- Remain empathetic and concerned with resolving the customer's issue.
Work Environment/Physical Demands:
- Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
- Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
- Handle a high workload and managing the customer expectations.
Please call us - Magesh - 9677061647 (calls strictly between 10.am - 9pm)
Email - [HIDDEN TEXT].
Job tags
Salary
