Provide technical support for LNRS products, installed behind our clients' firewalls, across the entire client portfolio.
Interact with technical team members of the client staff.
Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues.
Provide post-sales support for clients and prospects to help support the sales operation.
Use appropriate software tools to diagnose proper resolution of customer questions and problems.
Manage and develop procedures to ensure quality support for all LNRS products.
As part of the global product support team, this role is required to support LNRS clients in South Asia as well as clients worldwide.
Eligible candidates need to be comfortable with working on 24/7 shifts on rotational basis, with preset rosters & considering our middle-east clients it involves working through Saturday/Sunday as well.
This role may be required to join global 24/7 on call rotation with the rest of global product support team members.
Essential Skills And Knowledge
Experience of working with Java applications hosted on IBM WebSphere and Apache Tomcat
