Cashfree Payments
Location
Bangalore | India
Job description
About us:
Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API and Auto Collect -- a virtual account solution to match inbound payments to customers. Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta, is among the leading payment service providers in India processing transactions worth USD 20 Billion annually. We have leveraged technology to lead payment disbursals in India with more than 50% market share among payment processors. Cashfree enables more than 1,00,000 businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense reimbursements, loyalty and rewards. Apart from India, Cashfree’s products are used in eight other countries including USA, Canada and UAE. Cashfree is backed by Silicon Valley investor Y Combinator, Apis Partners, State Bank of India (SBI) and was incubated by PayPal. Cashfree is currently used by over 100,000 businesses for vendor payouts, wage payouts, build refunds, expense reimbursements, loyalty, and rewards. Some of its notable customers include Dunzo, Xiaomi, Tencent, Delhivery, Zomato, Cred, Club Factory, and ExxonMobil. Position Overview As the Learning and Development Manager, you will be responsible for designing, implementing, and overseeing comprehensive learning and development programs to enhance the skills / knowledge / performance of the Sales team pertaining to products, processes and systems. You will collaborate closely with various departments to identify training needs, develop tailored learning solutions, and measure the effectiveness of training initiatives by capturing feedback regularly. This role requires a strategic thinker with a passion for employee development and a keen understanding of industry trends and best practices. Key Responsibilities: Develop and execute a strategic learning and development plan aligned with organizational goals and objectives Conduct regular needs assessments to identify skill gaps and training needs across the organization Design, deliver, and evaluate a variety of training programs, including onboarding, technical skills training, leadership development, and compliance training Collaborate with Product marketing / Subject matter experts to develop high-quality training materials, resources, and e-learning modules Utilize a variety of training methods and techniques, including classroom training, online learning, workshops, and coaching Evaluate the effectiveness of training programs through feedback, surveys, and performance metrics, and make continuous improvements based on findings Stay informed about industry trends, emerging technologies, and best practices in learning and development Collaborate with external vendors / training providers as needed to supplement internal training offerings Qualifications: Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field; Master's degree preferred Must have: Proven experience (at least 6 years) in learning and development, training, or talent development roles, preferably within the Payment or FinTech industry Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques Experience with learning management systems (LMS), e-learning platforms, and other training technology solutions Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with cross-functional teams Demonstrated project management skills, including the ability to manage multiple projects simultaneously and meet deadlines Analytical mindset with the ability to collect, analyze, and interpret data to measure training effectiveness and impact Creative problem solver with a passion for continuous learning and improvementJob tags
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