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Technical Support Specialist


Ideas Revenue Solutions


Location

Pune | India


Job description

This position will be responsible for proactively monitoring the various processing's

and handling installation related activities for the IDeaS client base.

Responsibilities

Proactive monitoring of processing's across all IDeaS client base.

 Contribute towards achieving departmental goals across all IDeaS products.

 Minimal but appropriate escalations to other teams.

 Handle assigned tasks with assistance and guidance from others.

 Timely completion of installations to ensure revenue targets are met.

 Ensure issues are correctly assigned and client calls/portal issues are

addressed within pre-defined resolution timeframes and details entered in

SFDC.

Qualifications

BSc in Computer Science OR BE OR MCA

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