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Location

Hyderabad | India

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Job description

Job description & experience :

- Minimum 2 years of experience in client support in fintech or wealth tech domain

- Experience in handling HNI clients is preferred.

- Possess excellent interpersonal as well as written and verbal communication skills.

- Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.

Core responsibilities :

- Ensure client satisfaction & healthy NPS.

- Responding promptly to client inquiries.

- Communicating with client through various channels.

- Acknowledging and resolving client complaints including processing orders, forms, applications, and requests.

- Understanding of Savart's product and services.

- Keeping records of customer interactions, transactions, feedback, and complaints.

- Communicating and coordinating with colleagues as necessary

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Job tags

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Salary