Location
Ahmedabad | India
Job description
About FashionTV : FashionTV a global leader in fashion media and lifestyle boasts over 25 years of excellence. Recognized for empowering entrepreneurs FashionTV is an iconic brand dedicated to supporting businesses. FashionTV is the worlds leading fashion media and lifestyle brand. With over 25 years of experience we have a proven track record of success in helping aspiring entrepreneurs launch and grow their businesses.
Job Summary:
The Cafe Manager is responsible for overseeing the daily operations of the cafe ensuring a high level of customer satisfaction and managing the staff to deliver exceptional service. This role involves a combination of leadership operational and customer service responsibilities.
Responsibilities:
- Operations Management:
- Supervise and coordinate daily cafe operations including opening and closing procedures.
- Maintain high standards of food and beverage quality hygiene and presentation.
- Monitor inventory levels and order supplies to ensure sufficient stock.
- Staff Management:
- Recruit train and supervise cafe staff.
- Schedule and assign tasks to ensure efficient and smooth operations.
- Conduct regular performance evaluations and provide feedback to staff.
- Customer Service:
- Ensure a welcoming and customerfriendly atmosphere.
- Address customer inquiries concerns and complaints promptly and professionally.
- Monitor and maintain high levels of customer satisfaction.
- Financial Management:
- Develop and manage budgets including cost control measures.
- Track sales analyze financial reports and implement strategies to achieve revenue targets.
- Implement pricing strategies in coordination with senior management.
- Menu Development:
- Collaborate with chefs and kitchen staff to develop and update the cafe menu.
- Stay informed about industry trends and incorporate popular items into the menu.
- Marketing and Promotion:
- Develop and execute marketing strategies to attract new customers and retain existing ones.
- Coordinate promotions events and partnerships to increase cafe visibility.
- Compliance and Safety:
- Ensure compliance with health and safety regulations.
- Stay informed about licensing requirements and ensure the cafe operates within legal guidelines.
- Administrative Tasks:
- Handle administrative duties such as payroll scheduling and reporting.
- Maintain accurate records of sales expenses and employee hours.
Qualifications:
- Previous experience in cafe or restaurant management.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Knowledge of food and beverage industry trends.
- Ability to work in a fastpaced environment.
- Familiarity with financial management and budgeting.
- Understanding of health and safety regulations.
- Bachelor s degree in hospitality management or a related field (preferred).
customer service,promotional marketing,menu development
Job tags
Salary
