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Associate Project Executive


Springer Nature in India


Location

Pune | India


Job description

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About The Brand

Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.

Job Title: Marketing Services Executive

Location(s): Pune (kharadi) – Hybrid Working ModelJob Responsibilities:

  • Coordinating with business partners and vendors to process email requests
  • Needs to have good communication skills & basic knowledge of email communication to explain complex problems and their possible solutions to the clients
  • Responsible for handling the requests for missing contents on different databases
  • Keep track of problems/issues in queries/requests and to escalate it to the clients accordingly
  • Tackle challenging situations (such as incorrect status, miscommunication etc.) through quick logical response and effective communication
  • Needs to have good communication skills & basic knowledge of email communication to explain complex problems and their possible solutions to the clients. Attend conference calls with clients
  • Monthly reports preparation and update process documents
  • Responsible for documentation and email template creation
  • Follow timelines and deliver within SLA
  • Train new joinees
  • Conduct quality audits as per process requirements

Experience, Skills & Qualifications

  • Education: Any Graduate/Post Graduate
  • Experience: 1 to 3 years
  • Soft Skills: Good Communication Skills (written and verbal) in English, analytical and logical reasoning
  • Technical Skills: Basic knowledge of Microsoft Office & Good typing speed

Responsibilities

Eligibilities:


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