Engagement Delivery Senior Manager
Location
Mumbai | India
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. Role Description - Plan and manage the technical delivery of multiple programs using Agile techniques and frameworks
- Lead and manage delivery team/s to successfully deliver all key milestones and product outcomes within scope, on time, on budget and to expected standards
- Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables and outcomes
- Very good understanding of engagement model ( T&M and Fixed Price) and plan end to end execution effectively by keeping scope and milestone on check
- Implement effective stakeholder engagement and communications strategy for all stages of projects
- Effectively manage Scope, Timeline, Budget, Resources and changes
- Manage transitions between project stages and ensure that changes are consistent with organizational and customer goals
- Working closely with Engagement Management team on Initial scoping and Change Management
- Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and actions to resolve identified
- Support the delivery of all governance materials, artifacts and meetings to ensure projects are delivered and maintained in a transparent fashion and stored and maintained as per Organizational standards
- Guide, support, coach, provide direction, upskill team members and maintain a cohesive culture within the project team
- Manage effective implementation of resource planning, on-boarding and transitioning of resources.
- Help implement best practices and new methodologies and help our organization continually define what delivery excellence is within MuleSoft. On top of driving projects, play a key part in the renewal and add-on sales process.
- Work with Services leadership to help build out your practice
- Encourage a culture of Inclusiveness and diversity
- Keep abreast of new salesforce products and trends within the industry
- Work collaboratively with cross-functional teams such as core, SI partner teams to contribute to achieving business outcomes
- Participate in meetings and discussions to continuously improve delivery
- Travel 20-30% (depends on geography and account distribution)
Minimum Qualifications - Total 15+ years of IT experience with 10+ years experience managing SaaS based projects. 5+ years of experience with Integration products, MuleSoft experience is preferred.
- 5+ years of enterprise-level project management experience (Agile preferred)
- 5+ years of experience in managing and developing stakeholder relationships by effective governance model and by including steering committees, through effective communications, documentation, negotiation and issues
- Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
- BA/BS or equivalent; MBA is a plus
Preferred Qualifications - Excellent analytical & problem solving skills
- Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations
- Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
- Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member
- Salesforce.com, CRM experience preferred
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's 'World's Most Innovative Company' five years in a row and one of Fortune's '100 Best Companies to Work For' eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for 'family') made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
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