Inquisitive to gather relevant information if the issue is business critical
Identify opportunities for improvement
Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems as a point of contact.
Opening trouble tickets according to the severity levels defined, routing the same to the appropriate entity for resolution, track the progress of problem resolution efforts, escalating problems to the appropriate levels for resolution, and closing them upon confirmation by the affected User that the problem has been resolved.
votre profil
24x7 Monitor, respond calls
Logging and updating tickets on SPLUNK and Fireservice accurately with relevant information
Follow customer defined processes for L2 troubleshooting, timely escalating tickets, as required, to the next appropriate Team/level of support
Prioritize incidents/SR/CR via SPLUNK and Fireservice
Track all the issues and send status updates on the progress
Inquisitive to gather relevant information if the issue is business critical
Identify opportunities for improvement
Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems as a point of contact.
Opening trouble tickets according to the severity levels defined, routing the same to the appropriate entity for resolution, track the progress of problem resolution efforts, escalating problems to the appropriate levels for resolution, and closing them upon confirmation by the affected User that the problem has been resolved.
le plus de l'offre
24x7 Monitor, respond calls
Logging and updating tickets on SPLUNK and Fireservice accurately with relevant information
Follow customer defined processes for L2 troubleshooting, timely escalating tickets, as required, to the next appropriate Team/level of support
Prioritize incidents/SR/CR via SPLUNK and Fireservice
Track all the issues and send status updates on the progress
Inquisitive to gather relevant information if the issue is business critical
Identify opportunities for improvement
Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems as a point of contact.
Opening trouble tickets according to the severity levels defined, routing the same to the appropriate entity for resolution, track the progress of problem resolution efforts, escalating problems to the appropriate levels for resolution, and closing them upon confirmation by the affected User that the problem has been resolved.