Specialist

Location

Noida | India

Job description

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies.

• 0 months to 2.5 year of customer service/ Data Entry experience
• College graduate
• Good verbal & written communication skills.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress
• Basic computer skill
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
• Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
• Department: Insurance
• Reports to: Team Leader / Assistant Manager
• Process Name: Remittance SAP
• Internal Ver 1.0 Page 1of 1

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of pre-process and process training.
• Primary External Interactions
• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Education Requirements

• bachelors degree (Any Stream) or diploma with a minimum of 15 years of education.
• (Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

Minimum Experience

• Minimum 18 months experience in BPO industry. Skills Technical Skills
• Computer navigation skills
• Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
• Working knowledge of MS Excel and MS Word. Understands basic principles of accounting. (Preferred)

Process Specific Skills

• Effective communicator / Speaks clearly & succinctly.
• Strong understanding and comprehension of the English language
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge about US Culture

Soft skills (Minimum)

• Communication skills - should be able to read, interpret business documents.
• Good oral/written communication
• Analytical and interpersonal skills
• Escalate issues if required
• Data gathering ability/ Eye for detail Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions

Soft Skills (Desired)

• Self disciplined and result oriented
• Ability to multi task
• Ability to work effectively as part of a team

Job tags

Salary