Grow Interior
Location
India | India
Job description
Job Summary :
- As a Business Manager at our esteemed organisation, you will assume a leadership role overseeing the Client Manager team while actively managing a portfolio of Interior Design Clients. Your responsibilities will include leading the team to effectively prequalify and close hot leads, demonstrating excellent negotiation and communication skills. - Moreover, you will play a crucial role in client satisfaction by handling challenging situations with professionalism and intelligence.Key Responsibilities :
1. Team Leadership : - Lead, mentor, and motivate the Client Manager team to achieve and exceed performance targets. Implement effective performance management strategies, including goal setting, regular feedback, and performance reviews - Conduct regular training sessions to enhance team members' skills in lead prequalification, negotiation, and client management. 2. Client Portfolio Management : - Manage a portfolio of Interior Design Clients, ensuring their needs are met and expectations exceeded. - Collaborate with Interior Design Partners to facilitate the closure of hot leads, providing strategic support to the team. 3. Lead Conversion : - Demonstrate strong negotiation skills to assist Interior Designers in closing hot leads successfully. - Act as a strategic advisor to both the Client Manager team and Interior Design Partners in navigating complex client situations. 4. Client Satisfaction : - Handle challenging or dissatisfied clients with intelligence and professionalism, aiming for effective conflict resolution and maintaining positive client relationships. - Implement proactive measures to enhance overall client satisfaction. 5. Reporting and Analytics : - Utilize reporting tools & data analytics to track and analyze team performance. - Proficiently work with Google Sheets & CRMs to generate insightful reports and contribute to data-driven decision-making.Qualification :
- Bachelor's or Master's degree - Minimum 5 years of total experience with 3+ years of Sales experience - Experience in Real Estate domain is an added advantageSkills & Attributes :
- Strong interpersonal & communication skills - Exceptional negotiation and problem-solving skills - Comfortable working in a hands-on, rapidly evolving start-up environment - Proficiency in CRM software and other relevant tools - Result-oriented with a keen focus on achieving conversion targets - Detail-oriented with a commitment to delivering exceptional customer experiencesJob tags
Salary