Learning Services Specialist
P&O People Services and Technology
Location
Andhra Pradesh | India
Job description
About the Role
Location: Hyderabad #LIHybrid
About this role:
In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions. You will work with stakeholders to identify learning needs, design strategies and stay up-to-date with trends to continuously improve program offerings and drive training compliance. You will work on providing learner support via SNOW tickets and ensure they are closed within the defined SLA.
Your responsibilities include but not limited to:
• Coordinate learning programs and curricula, understand and document processes and effectively use Learning Management Systems and related tools. For web-based learning, manage the setup, testing, deployment and updates of curricula across the global enterprise environment.
• Drive strong customer-centric approach, successful execution of all key learning processes, adherence to agreed timelines, and quality as per customer requirements for all individual portfolios/programs
• Manage communications with business/HR partners, participants, managers and facilitators throughout the process, including use of internal social media.
• Monitor and report on registration and completion status and take appropriate action. Respond to queries and manage issues relating to the learning programs and Learning Management Systems.
• Work efficiently with Stakeholders globally and collaborate with internal teams.
• Ensure that all processes are executed in compliance with internal values, behaviors, policies and standards.
Diversity & Inclusion / EEO
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Role Requirements
What you’ll bring to the role:
• Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute
• Minimum 1year of desirable experience in QA/QMS/Learning Management Systems and operating in a matrix organization.
• Excellent English written and spoken
• Excellent interpersonal and communication skills, customer service orientation
• MS Office (PowerPoint, Excel), collaboration tools and internal social media
Desired requirements:
• Experience in working in cross functional and cross cultural teams
• Experience in working in Learning Management Systems, ticketing tool.
Why Novartis:
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: and culture
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to
individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
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