Location
Noida | India
Job description
Job Description (Posting).
Job DescriptionL3 Resource : --Is responsible to manage/co-ordinate Patching, Test Patches & Upgrades activities for multiple products in multiple LOBImportant- should have hands on experience in excel. Act as a Subject Matter Expert in recommending process drifts, understanding current standards andapplying best approaches to strategically manage the patching/vulnerability function. Effectively collaborate with the Planners, application groups and application owners to schedule andcoordinate Urgent and emergency patch events Compile daily, weekly, monthly and annual vulnerability metrics associated with affected and non-compliant assets Analyze known issues with vendor provided fixes and contact the appropriate vendor/competency teamfor a defined and attainable solution Evaluate and Investigate the vulnerability scans and validate if vulnerabilities are false positives basedon the Operating system and/or and application configuration. Communicates with Subject Matter Experts to determine expected impact Have good understanding on SERVICENOW ownership transitionsManage risk by analyzing technology security threats and potential impacts to the business and helpdefine solutions to mitigate exposure by leveraging expert analytical and technical skills in collaborationwith Cyber Security teams. Serve as a primary contact in the areas of Information Security and vulnerability Management Lead teams through various phases of gap analyses assessment, remediation planning, roadmapdevelopment, implementation of remediation actions Guide stakeholders, ensures alignment with security strategies, roadmap development, and establishesarchitectures patterns to best practices Generate reports on assessment findings/patch compliance and summarize information to facilitate remediation tasks. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
Tools and Standards (ERS)-Endpoint Management-SCCM/SMS
Job tags
Salary
