Aditi Tracking Support Private Limited
Location
Goa | India
Job description
Location: Goa,EDC complex , Patto, Panaji Goa
Qualification: B.Sc IT, BCA, B.Tech, B.E.
JOB DESCRIPTION for Technical Advisor
• Sound knowledge on GPS based VTS (Vehicle Tracking System).
• Good Communication with customers by telephone, email.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
• Handling customer complaints or any major incidents, such as login issues or technical Issues.
• Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
• Keeping accurate records of discussions or correspondence with customers/ Sales Person.
• Learning about your organisation's products or services and keeping up to date with changes.
• Preparing Engineer Performance report on Monthly basis.
• Taking a scheduled dump of non working devices and doing follow up with the customers for the same.
• Strategically support client by giving correct Tracking solution.
• Played an active role in tapping new high revenue generating customers..
• Solving online & practically queries & working as Lead Technical Support Engineer in a reputed technical team.
• Establish and maintain product service and support setup.
• Support local sales teams in technical queries for customers and corporate.
Job tags
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