DigiTech Call System Pvt. Ltd.
Location
Kolkatta | India
Job description
Company Description
DigiTech Call System Pvt. Ltd. is a rapidly growing outsourcing and offshoring company in Delhi/NCR. Their mission is to provide cost-effective and hybrid contact center solutions for companies in the telecom, BFSI, e-retail, direct media, and DTH industries. The company operates with a partnership approach, providing the best-in-class technology infrastructure to help their partners grow their business.
Role Description
This is a full-time on-site role for a Team Lead at DigiTech Call System Pvt. Ltd. located in Kolkata. The Team Lead will be responsible for managing a team of customer service representatives, ensuring they provide excellent customer service through inbound and outbound calls, emails, web-chats, and social media. The Team Lead will also be responsible for backend transaction processing, auditing, and consulting.
Qualifications
- Strong leadership skills with experience managing a team
- Excellent communication skills, both verbal and written
- Experience in customer service and call center operations
- Knowledge of the telecom, BFSI, e-retail, or DTH industries is preferred
- Ability to analyze data and provide actionable insights
- Bachelor's degree in a related field or equivalent work experience
Job tags
Salary
