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Location

Secunderabad | India

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Job description

• Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service

• Work with the Seniors Account Managers to address customer complaints and maintain required documentation.

• Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency

• Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters

• Manage customer feedback, ensuring a swift response and resolution

• Ensure internal databases (Excel) are kept up to date and correct

• Carry out trend analysis to proactively spot any potential problems communicate this to clients partners

• Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident work with internal teams to ensure a speedy resolution.

• Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs

• Work alongside Account Management to develop the customers existing portfolio and increase revenue for the business

Qualification and other skills

Should be a graduate

What youd have

• Should have strong commend in Articulation English Hindi

• Must have 0-3 yrs exp in managing the clients Customer service, KYC Risk management

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Job tags

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Salary