CUSTOMER SERVICE DELIVERY
Location
Secunderabad | India
Job description
- Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service
- Work with the Seniors Account Managers to address customer complaints and maintain required documentation.
- Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency
- Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters
- Manage customer feedback, ensuring a swift response and resolution
- Ensure internal databases (Excel) are kept up to date and correct
- Carry out trend analysis to proactively spot any potential problems communicate this to clients partners
- Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident work with internal teams to ensure a speedy resolution.
- Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs
- Work alongside Account Management to develop the customers existing portfolio and increase revenue for the business
Qualification and other skills
Should be a graduate
What youd have
- Should have strong commend in Articulation English Hindi
- Must have 0-3 yrs exp in managing the clients Customer service, KYC Risk management
Job tags
Salary