Lead - Customer Service Operations (Customer Service Operations) - B3101_1

Location

Ahmedabad | India

Job description

Broad outline of the Role

• Strong understanding of OSI, TCP/IP Model, UDP, DHCP, DNS, ICMP, ARP, STP, LACP.
• Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP.
• Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPsec and SSL VPNs, QOS, Wireless communication, load balancing/sharing techniques.
• Excellent (enterprise) customers handling and communication skills, presentation and technical write-up skills.
• Foreseeing performance bottlenecks and taking corrective measures to avoid the same
• Planning, designing, and creating supporting documentation upgrades and increased network security
• Simulating live network topology in lab and troubleshooting issues.
• Enterprise customers escalations management and interaction for troubleshooting and handling of issues.
• Capacity to train and guide junior team members.
• Take part in troubleshooting calls at any point of time in case of Major incidents and provide artifacts based on analysis.
• Implementing upgrades to hardware and software as needed.
• Extensive experience in high availability design and skills.
• Experience in WAN optimizing solution from different technology vendors.
• Good experiences in Cisco routers ASR, ISR, Catalyst Series.
• Handling of 24.7 shift operations.
• Awareness and basic hands-on NMS, ITSM tools.

Job tags

Salary