Tietoevry
Location
Pune | India
Job description
Lead IAM service management, ensuring secure and efficient access to all corporate resources and data.
Manage and optimize hybrid network infrastructure architecture.
Take ownership of the end-to-end service development, delivery and continuous improvement.
Key Responsibilities
Take ownership of the end-to-end service development and delivery, including service design, operations, and continuous improvement of IAM and network services.
In coordination with business stakeholders create, update, and communicate the service development roadmap.
Responsible to manage the development backlog and release planning
Work as system analyst with developers to develop system functionality according to business requirements.
Accountable for the full IT Service lifecycle: change management, incident management, order management, performance management,
Maintain the IT Service SW HW inventory, follow up licensing and capacity demand-supply balance.
Responsible to coordinate the service development projects, sometimes acting as Project Manager for smaller initiatives.
IT Service staffing and financials management: resource planning, forecasting, cost control.
Define service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service performance.
Ensure IT Service compliance with industry standards, regulatory requirements, internal policies and best practices.
Coordinate all the vendors, suppliers and subcontractors participating in the service delivery process, leading the new sourcing leads and procurement process.
Lead the development, implementation, and maintenance of IAM solutions, ensuring efficient and secure access to resources and data for employees, partners, and customers.
Define, develop and enforce IAM policies and procedures to maintain the confidentiality, integrity, and availability of sensitive data.
Design, implement, and manage identity and access solutions based on Microsoft Entra Platform and IAM process automation technologies to ensure secure and seamless access to applications and resources.
Ensure the secure and seamless access controls for the on-premise business applications and data
Monitor and respond to security incidents related to identity and access management.
Collaborate with internal stakeholders to understand business requirements and translate them into IAM solutions.
Manage and optimize the hybrid network infrastructure, ensuring seamless connectivity between on-premise and cloud environments.
Oversee the design and implementation of network security measures to protect data and systems.
Troubleshoot network issues and collaborate with cross-functional teams to resolve connectivity issues promptly.
Implement security best practices in Azure IAM and network infrastructure to safeguard sensitive data and prevent unauthorized access.
Stay abreast of industry trends and updates to ensure compliance with relevant regulations and standards.
Work closely with IT teams, security teams, and other relevant stakeholders to align IAM and network strategies with overall business objectives.
Communicate effectively with both technical and non-technical stakeholders, providing regular updates on service performance and improvements.
Provide training and support to CIO colleagues and business end-users on Azure infrastructure, IAM and M365 services.
Maintain comprehensive documentation of configurations, policies, and procedures related to owned services.
Generate regular reports on the performance and usage of these services.
Evaluate, select, and manage third-party vendors providing IAM and network-related services.
Support contracts and service level agreements negotiations with vendors, ensuring cost-effectiveness and quality of service.
Skills and Qualifications:
Bachelor s or Master s degree in Computer Science, Information Technology, or a related field.
Proven experience as an IT Service Owner or Product Owner, with a focus on IAM, hybrid networks, and connectivity.
In-depth knowledge of IAM solutions, zero-trust network architecture and security best practices, including but not limited to: Azure Arc, Enterprise Scale Landing Zones, Azure FW, Express Route, App Proxy, Azure Bastion, Entra Private Access, Conditional Access, Privileged Identity Management, Sentinel, Adaxes, etc
Experience with both on-premise and cloud environments (e.g., AWS, Azure).
Familiarity with security and compliance standards in cloud environments.
Strong understanding of security principles and best practices.
Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, CISSP, CCNA, CompTIA Security+ or equivalent.
Knowledge and experience in ITSM processes and practices based on ITIL and SAFe.
Knowledge and experience in Agile development methods and practices
Basic Project Management competencies and skills
Strong problem-solving skills and the ability to manage complex technical issues.
Excellent communication and collaboration skills.
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