Customer Experience & Professional Services
Location
Mumbai | India
Job description
As a trusted Optimisation advisor, you will be driving and accelerating success with both internal and external customers, partners and stakeholders in a cross-functional environment and your key responsibilities will be:
- Understand the back-end processes employed on various functions of ZeroNorth optimization platform and be an overall expert for front-end and user interface.
- Coordinate closely with operations team on customer end to understand the customer s business model, strategy and needs and be the specialist to help customer achieve the digitalization and sustainability goals through use of our technology.
- Take charge of customer vessel s voyages and advise optimum routes and speeds conjunction with customer s commercial needs and agreements.
- Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes.
- Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
- Train and familiarize new customers/users during onboarding and present new solutions/features to existing customers.
- Take ownership of customer feedback and challenges and help solve the customer s challenges through innovation, new solutions and mechanisms matching customer s business model so as customers achieve full potential of ZeroNorth platform.
- Provide strategy to clients in order to scale up the fleet-wide use of ZeroNorth solutions in order to help them earn a good ROI and achieve defined KPIs.
- Guiding the customer through the operational, educational and governance aspects of a successful ZeroNorth journey.
- Assist customer success teams during successful onboarding and scaling up of existing customers.
- Maintain effective relationships with product management and various internal key stakeholders and recommend resolutions as per customer specification as well as help build new revenue streams.
- Conduct sales activities including prospecting and developing opportunities in large/strategic accounts.
- Ensure pipeline accuracy based on evidence and not hope
- Unearth new sales opportunities through networking and turn them into long-term partnerships.
- Ensure the successful rollout and adoption of ZeroNorth products through strong account management activities.
- Contribute to root cause analysis on wins/losses and communicate lessons learned across different teams.
- Provide professional after-sales support to maximize customer loyalty.
- Contribute to documenting improvements in our sales handbook.
- Be the voice of our customers by contributing to product ideas.
- Expand knowledge of the industry as well as the competitive posture of the company
Who are you
We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for 3-6 months temporary role.
You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves.
Furthermore, you excel in project management, you have excellent communication- and teamwork skills. You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do.
Job tags
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