Della Adventure & Resorts Pvt Ltd
Location
India | India
Job description
Job Description
Duties and Responsibilities
- Should consistently offer professional, friendly and engaging service to guests.
- Ensure all VIP guests are met on arrival and should manage, record and resolve promptly all guest complaints.
- Should monitor Guest satisfaction reports and implement actions to improve results.
- Should stay current with all hotel products, services, policies and emergency procedures.
- Should ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
- Should be able to communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
- Should be able to handle, record and follow through with management issues or emergencies that arise.
- Should follow department policies, procedures and service standards
Work relations (context - main interfaces - functional report)
- Reports to Assistant Manager FO.
- Interfaces strongly with guests and departmental employees.
Key figures - provide key data of the job e.g. budget, number of reports etc
- Financials - (Figures/% to be discussed)
- Guest Satisfaction Scores - (Figures/% to be discussed)
- Employee Satisfaction Scores - (Figures/% to be discussed)
Key success factors - how is the success in the position measured
- Financials - (Figures/% to be discussed)
- Guest Satisfaction Scores - (Figures/% to be discussed)
- Employee Satisfaction Scores - (Figures/% to be discussed)
Job Expectations Major skills and accountabilities of position (4-6 major accountabilities)
- Should have proficiency in MS Office, Knowledge of electronic hotel reservation system and inventory management systems.
- Should have Ability to focus attention on guest needs, remaining calm and courteous at all time.
- Should able to lead team, ability to work independently, strong interpersonal and problem solving abilities.
- Should be highly responsible and reliable. Should able to work cohesively with fellow colleagues as part of a team.
- Should have excellent communication skills and knowledge of health and safety and security procedures.
Minimum Qualification: Should be a Hotel Management Graduate or equivalent.
Minimum Job Experience: Experience in hotel, leisure with experience of 6-7 years. Previous role as a senior supervisor or Duty Manager in a similar quality hotel.
Reporting to: FOM
Travel: N/A Apply Now
Job tags
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