Technical Engineer I - Microsoft Platform, End User Computing

General Mills

Location

Mumbai | India

Job description

The ideal candidate must have the ability to combine their management skills, creativity, and customer focus in order to deliver great solutions with business outcomes to the customers and ensure they get the best out of our technologies and solutions
Candidate must have deep experience with technologies like Application Packaging, RDS, VMWare, SCCM, Intune Co-Management, Airwatch, Windows OS Imaging and devices
Manager is accountable for a team of highly specialized consultants who serve as deep technical advisors driving a successful delivery support
In addition, he/ she will collaborate with other Technical/ Functional Managers across Enterprise Systems to ensure consistency of readiness and delivery
Manage operations delivery execution through team preparedness, precision delivery, overall utilization high business satisfaction in a cost-efficient manner
Contribute in designing secure and resilient technology architectures/ roadmap that meet all the current and anticipated future IT requirements of the organization

Role Responsibilities

This position will be responsible for providing technical support to our end users and providing technical help to our internal teams eg, Service Desk and Application Packaging
This position will be responsible for managing SCCM infrastructure
Should be able to perform SCCM upgrades, patching, SCCM administration activities
It is expected that you will be able help install, Update and Troubleshoot hardware and software systems
Person should be able to address user s tickets and walk them through Installing application and computer peripherals, provide workaround until you resolve an issue
This position will be responsible for training the team SCCM deployments, process improvements
Requirement gathering from stake holders
It is expected to support manage Microsoft desktop Operating Systems like Windows 7 and Windows 10 and management tools like Beyond Trust, Bit-locker, Active Directory, VMware Horizon and System Center configuration manager
Individual will need to be self-managing, results-oriented and enjoy working individual projects, team projects, and cross-organization projects while in a collaborative environment

Must - have technical skills and experience

SCCM boundaries, DP/BDP. Should be able to perform SCCM upgrades, patching, SCCM administration activities.
Server administration/DNS/DHCP
Active Directory
VMware Horizon knowledge
PowerShell Scripting - Advance scripting knowledge to eliminate waste by automation
Group policies management
Packaging experience
Increase quality of support and reduced repeat support tickets from Service Desk
The candidate should have strong customer service skills articulating policies and procedures confidently, attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage.
Efficiently and effectively support administration of tools like VMware Horizon, VRA, SCCM, Systrack, and Beyond Trust
Provide support for existing and new operating systems (Windows 10, 11)
Ensure appropriate documentation is in place and updated with latest version.
Work to show you can work independently on Endpoint related projects

Good to have skills

Documentation of work or process
Build teamwork, trust-based relationships, rapport, and collaboration w/ global team and customers
Grow network and exposure internally and externally
Broaden influence and strategic business impact
Leverage appropriate learning opportunities for technical and professional growth within budget
Take personal accountability to manage workload and work/life balance: plan and focus on priorities

Job tags

Salary