Location
Bangalore | India
Job description
Job Description
Job Title
Client Care Trainee
Date
3/10/2023
Reports To
Manager, Client Support
EEO Category
Administrative Support Workers
Organization
Client Support
FLSA
Non-Exempt
Job Summary Client care Trainee interact with Clients on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help Clients through complex issues. Technicians manage their progress toward results and documents Client communication throughout the 'life-cycle' of a reported issue, supporting a fast-paced, metrics-driven Client contact center.
Essential Duties & Responsibilities - Provides knowledgeable technical and functional assistance to external Clients in a prompt and courteous manner.
- Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with Clients via cases.
- Develops interpersonal service skills and drives efficiency and results to achieve high Client satisfaction.
- Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
- Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
- Proactively pursues projects within the Support team to enhance our business and Client service levels.
- Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
- Constantly and proactively improves Client service skills.
Skills & Other Requirements Education - Bachelor's degreeor equivalent work experience in Client service
Minimum Qualifications - Excellent English proficiency in verbal and written communications
- Accent neutral
Skills/Knowledge - Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
- Excellent Client service skills.
- Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.
Technology Requirements - 100 Mbps internet service if working from home
Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
- This role requires that one can sit and regularly type on a key board the majority of their work day
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others' work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
- The role necessitates the ability to listen and speak clearly to Clients and other associates
Job tags
Salary
