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IT Support Engineer


Rently


Location

Coimbatore | India


Job description

Job Description We are looking for self-motivated, great team-player and passionate IT Systems Engineer with keen eyes towards developing innovative solutions for identified business problems using ones skills and expertise.

What we offer: Provide a fully empowered, engaging, and innovative work environment. An accelerated career growth path along with a compensation that is best in the industry with all statutory benefits.

Your key responsibilities: Manage and maintain the organization's IT infrastructure, including servers, firewalls, switches, Access points and antivirus software, storage systems, and containerized platforms. Install, configure, test and maintain primarily Linux operating systems with Windows and Mac OS, Application software and system management software. Implement and enforce security best practices to protect the organization's systems and data from unauthorized access, malware, and other security threats. Provide technical support to end-users, including troubleshooting hardware and software issues, assisting with system configurations, and resolving user access problems. Maintain accurate records of all IT assets, including hardware, software licenses, and peripherals. Track asset details such as purchase date, warranty status, configuration, and location. Ensure that purchased assets meet the organization's technical requirements and budget constraints. Identify potential vendors based on the organization's needs and requirements. Negotiate favorable terms and conditions in contracts with vendors, including pricing, delivery schedules, service level agreements (SLAs), and warranties. Serve as the primary point of contact for vendors and facilitate communication between vendors and internal stakeholders. Collaborate with other teams to develop and maintain business continuity plans that address both IT and non-IT aspects of business operations. Rently is an ISO 27001 and 27701 and SOC2 certified company, so all employees need to understand the responsibilities and adhere by Rently Policies & Procedures.

Skill Set Requirements: Minimum 2 years of experience as an IT Systems Engineer Good written/verbal English communication skills System Knowledge (Linux / Windows/ Mac) Dynamic and Proactive Good Interpersonal skills Can work with minimum supervision Excellent sense of urgency Flexible approach to work Analytical mindset Vendor Management and negotiation skills

Professional Commitment: Being a product-based company, we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So as a company we expect Candidates who are looking for a long-term association with the organization (at least a minimum of 2 - 3 years) need to apply.


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