Lennox
Location
Chennai | India
Job description
Lennox
(NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems. Job Description Create and edit technical documentation, such as user manuals, installation guides, and troubleshooting guides for HVAC products and systems Gather and analyze technical data from engineers and subject matter experts to create documentation Use technical writing software to create and format documentation Proofread and edit documentation for accuracy and clarity Collaborate with engineers to ensure that documentation is accurate and up-to-date Maintain a library of technical documentation for HVAC products and systems Serve as a storyteller for the organization, shifting writing tone and focus depending on the audience or campaign objective Plan and develop regular content cadence to meet creative strategies, content flow processes, and deadlines Maintenance of existing technical documentation based on technical inputs. Ability to explain complex technical issues in an easily understandable way for the end user. Ability to collaborate with SMEs in the global work environment. Analyze the input from SME & Engineering data to create and update the maintenance documents using technical writing standards. Must be able to collaborate with SMEs to prioritize and work on multiple projects in a fast-paced, challenging environment Qualifications Bachelor's degree in technical writing, English, or a related field 3 – 5 years of experience in technical writing, preferably in the HVAC industry Strong understanding of HVAC systems and terminology Excellent written and verbal communication skills Ability to work independently and as part of a team Strong attention to detail Proficiency in Microsoft Office Suite Experience with technical writing software, such as DITA or MadCap Flare, is a plus Hands-on on technical illustration with any illustrator toolJob tags
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