Front Desk Manager

Location

Mumbai | India

Job description

About Amaha

Founded in 2016, and built on the cumulative clinical experience of over 300 years, Amaha is an omnichannel platform that comes with a promise to make quality mental healthcare available to all those who are seeking it, so they can truly feel better, get better, and stay better. 

Amaha's care platform deploys the latest evidence-based interventions in the field of psychology through our experienced network of 100+ mental health providers, complemented by cutting-edge technology and product design to build a stellar user experience. We also partner with 100+ leading businesses including Fortune 500 companies like Abbott, American Express, Medanta, Cipla, InfoEdge & Godrej through our Emotional Well-Being Program.

With a global ranking of #1-2 on Play Store for self-help/self-care, the Amaha app was recognized as the Best App for Good in 2020 in India by Google Play. Today, the Amaha app has a significant footprint across 500+ cities globally, transforming the lives of 4 million+ people.

Our co-founders, Dr. Amit Malik and Neha Kirpal bring deep expertise in and experience of both the provider and user lens, along with successful entrepreneurial experiences globally. Our core team comprises alumni from IIT, IIM, ISB, Wharton, St. Xavier's, London Business School, and other top schools across the world, with significant experience in developing and delivering emotional wellness products to individual users and businesses.

About the role

The front desk manager will be responsible for managing the overall experience of customers visiting our clinic in Bandra. With this clinic, we not only aim to provide the best mental health treatment but also strive to make it a world-class community for all things mental health. 

The community manager will act as the first touch-point for all our existing and prospective customers. They will be responsible to organize events, workshops, and activities aimed at creating awareness about mental health. They will also work with other clinic members to manage the day-to-day operations of the clinic.

This will be an 8–9-hour workday, with a 6-day workweek. (Monday to Saturday). Sundays are holidays.

Key Responsibilities

• Responsible for incoming and outgoing calls, attending walk-ins & answering email queries in the desired time frame. The queries are often time-sensitive, so promptness is essential.
• Manage appointments via CRM software. Coordinate, schedule, and confirm appointments and meetings of doctors and other members of the team.
• Understanding client problems, answering their queries, educating clients about the treatments available, and directing them to the right doctor or therapist within the team
• Ensure all the complaints from the clients are handled delicately and informed to the Manager
• Oversee the day-to-day facility management and coordinate with vendors/reporting manager in case any repairs or maintenance work needs to be done
• Maintain records of billing, patient details, etc. of all new and existing patients in existing MIS reports and update any reports (as and when required)
• Maintenance of cash and other registers
• Handing over cash and card receipts to the person concerned from the accounts department
• Supervise housekeeping when needed
• Maintaining confidentiality as medical and other data being handled would be strictly confidential
• Plan and execute events at the clinic to create awareness about mental health 
• Work with the clinical and corporate marketing team to manage other strategic initiatives and forums

Skills & Qualifications

• Graduate in any discipline
• At least 2-3 years experience in Healthcare Industry in a customer service role
• Excellent interpersonal and communication skills
• Good command of Hindi, English, and Marathi
• Shall be willing to work 8-9 hours shift, 6 days a week
• Should be well versed with MS excel, MS word and able to update daily reports
• Willing to multitask and manage guest relations and general administrative work 

What is it like working at Amaha

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:

• Working on multiple exciting projects 
• The chance to work with real innovators and leaders in the field
• Working in a supportive, collaborative, and entrepreneurial atmosphere
• Working with people who believe in hard work, sustainability, and ownership 
• Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day.

You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields. 

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!

This is a full-time role, based in Bandra.

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Salary