Skylark Hr Solutions Private Limited
Location
Pune | India
Job description
Job Description:
Excellent verbal and written communication skills
• Work experience on International Service Desk ( Voice/ Chat)/ Technical support with good knowledge of VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
• Experience with Service Now or Remedy Control M or similar ticketing tools with knowledge of ticket priority, severity
• Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incident
• Aware of current role SLA and Metrics handled
• Talents should be based out of Pune
• Work from Office is mandatory, No option of hybrid and WFH
• Flexibility to work in 24*7 Shifts is mandatory
Job tags
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