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Location

Work from home | India

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Job description

Hello,

Hope you are doing well,

Kindly find the below JD and let me know if you are interested, Shared your updated resume along with.

• Onsite/Hybrid/Remote: Remote (India)
• Only Locals/Nonlocals can be submitted: India.
• Mode of interview: Zoom
• No of rounds of interview: 2
• Work Hours 9-5 (US Time Zone ) – MUST

Job Description
As a Collaboration Support Engineer, you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services.

Role & Responsibilities:
• Provides tier III support for trouble resolution of Intranet, SharePoint, Zoom, Slack, MS Teams, Mural, Box, O365 to supplement the program's operations team.
• Face to face customer relationship management.
• Work collaboratively with the broader collaboration team assisting with Zoom
• Lead training for internal employees focused on supported platforms and products.
• Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
• Engage with technical staff to contribute to the technical strategy and design to meet business needs.
• Implement enterprise services and provide system support in and enterprise computing environments.
• Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
• Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.
• Create technical documentation for the support teams and customers.
• Proactively researches and evaluates tools and technologies, as appropriate, to the collaboration environment.

Qualifications:
• As a Collaboration Support Engineer, you need a thorough understanding of O365 or similar platforms including Microsoft SharePoint, Box, Zoom, and Slack
• Ability to effectively present product and/or solution information to both a technical and non-technical audience.
• Up-to-date understanding of collaboration managed services offerings
• 5 – 8+ years of experience working in the Collaboration/IT fields.
• Strong aptitude and desire to learn new tools system design.
• Bachelor's degree in computer science, Computer Engineering or related field, or the equivalent combination of education and related experience.
• Success in performing work and contributing to complex and/or large projects.
• Proficiency in authoring, editing, and presenting technical documents.
• Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.

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