Customer Support and Relationship Manager

Location

Noida | India

Job description

For Freshers only!!

Job Title: Customer Support and Relationship Manager

FlatMate.in is a leading shared accommodation firm known for its commitment to excellence and client satisfaction. We are currently seeking a dynamic and results-driven individual to join our team as a Customer Support and Relationship Manager with a focus on Lead Generation. This role is pivotal in identifying and cultivating leads for our premium customer segment while ensuring overall customer satisfaction.

Responsibilities:

Lead Generation:

• Proactively identify and qualify potential leads for our premium customer segment.
• Conduct market research to stay informed about industry trends and competitor activities.
• Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.

Customer Relationship Management:

• Build and maintain strong relationships with premium customers.
• Understand the unique needs and requirements of premium customers and tailor solutions accordingly.
• Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.

Customer Satisfaction:

• Ensure the satisfaction of premium customers through proactive communication and personalized support.
• Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.
• Seek feedback from premium customers and use it to continuously improve our services.

Cross-functional Collaboration:

• Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.
• Provide insights and feedback from premium customer interactions to contribute to product/service enhancements.

Qualifications:

• Proven experience in lead generation, customer support, or a related field.
• Strong understanding of premium customer expectations and service standards.
• Excellent communication skills.
• Ability to independently identify and pursue opportunities for lead generation.
• Familiarity with CRM software and lead tracking tools.
• Results-oriented with a focus on achieving premium customer acquisition targets.

Education and Experience:

• Bachelor's degree in business, marketing, or a related field.
• Only for freshers, experienced ones will not be entertained.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development opportunities.
• Collaborative and innovative work environment.

Job tags

Salary